Privacy Policy

Merci Care (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors, NDIS participants, and clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website https://mercicare.au and our services.

Who We Are

Our website address is: https://mercicare.au.
Merci Care provides NDIS (National Disability Insurance Scheme) services, including support coordination, personal care, community participation, and related supports.

Information We Collect

We may collect the following types of personal information when you interact with our website or complete a form:

Full name, email address, and phone number
Address and location details (when relevant to NDIS services)
Information you provide in service enquiry forms or feedback forms
Technical information such as IP address, browser type, and cookies

How We Use Your Information

We use your information for:

Responding to NDIS service enquiries and booking requests
Providing care and support services in line with NDIS requirements
Communicating with you regarding services, updates, and feedback
Maintaining records for compliance and quality assurance
Improving our website and services

We do not sell, rent, or trade your personal information.

Cookies

Our website may use cookies to:

Improve user experience
Remember form details for your convenience
Track site usage for performance improvement

You can disable cookies through your browser settings, but some features may not work as intended.

Data Retention

Information submitted through forms (e.g., NDIS enquiries) may be retained for service and compliance purposes.
If you create an account (if applicable), your data will be stored until you request deletion.
Any comments left on the site (if enabled) may be stored indefinitely.

Who We Share Your Data With

We may share your personal information only when required:

With NDIS authorities for compliance and reporting purposes
With trusted service providers (e.g., hosting or email providers) who assist in running our website
When required by law

We will never share your personal data for marketing without your consent.

Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or updates to your information
Request deletion of your personal information (subject to legal and NDIS compliance requirements)
Withdraw consent for communications

To exercise these rights, please contact us at [insert your email e.g., info.mercicare@gmail.com].

Security

We take all reasonable steps to protect your information, including encryption and secure hosting. However, no online system is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Merci Care
📧 Email: [info.mercicare@gmail.com]
🌐 Website: https://mercicare.au