{"id":3,"date":"2025-09-13T15:36:01","date_gmt":"2025-09-13T15:36:01","guid":{"rendered":"https:\/\/bisque-lion-552245.hostingersite.com\/?page_id=3"},"modified":"2025-09-17T09:51:56","modified_gmt":"2025-09-17T09:51:56","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/mercicare.au\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390709a1 e-flex e-con-boxed e-con e-parent\" data-id=\"390709a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-499f0d92 elementor-widget elementor-widget-text-editor\" data-id=\"499f0d92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 class=\"wp-block-heading\">Privacy Policy<\/h1>\n<p>Merci Care (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) is committed to protecting the privacy of our website visitors, NDIS participants, and clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website <a href=\"https:\/\/mercicare.au\/\">https:\/\/mercicare.au<\/a> and our services.<\/p>\n<h2>Who We Are<\/h2>\n<p>Our website address is: <a href=\"https:\/\/mercicare.au\/\">https:\/\/mercicare.au<\/a>.<br \/>Merci Care provides NDIS (National Disability Insurance Scheme) services, including support coordination, personal care, community participation, and related supports.<\/p>\n<hr \/>\n<h2>Information We Collect<\/h2>\n<p>We may collect the following types of personal information when you interact with our website or complete a form:<\/p>\n<ul>\n<li>\n<p>Full name, email address, and phone number<\/p>\n<\/li>\n<li>\n<p>Address and location details (when relevant to NDIS services)<\/p>\n<\/li>\n<li>\n<p>Information you provide in service enquiry forms or feedback forms<\/p>\n<\/li>\n<li>\n<p>Technical information such as IP address, browser type, and cookies<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>How We Use Your Information<\/h2>\n<p>We use your information for:<\/p>\n<ul>\n<li>\n<p>Responding to NDIS service enquiries and booking requests<\/p>\n<\/li>\n<li>\n<p>Providing care and support services in line with NDIS requirements<\/p>\n<\/li>\n<li>\n<p>Communicating with you regarding services, updates, and feedback<\/p>\n<\/li>\n<li>\n<p>Maintaining records for compliance and quality assurance<\/p>\n<\/li>\n<li>\n<p>Improving our website and services<\/p>\n<\/li>\n<\/ul>\n<p>We do not sell, rent, or trade your personal information.<\/p>\n<hr \/>\n<h2>Cookies<\/h2>\n<p>Our website may use cookies to:<\/p>\n<ul>\n<li>\n<p>Improve user experience<\/p>\n<\/li>\n<li>\n<p>Remember form details for your convenience<\/p>\n<\/li>\n<li>\n<p>Track site usage for performance improvement<\/p>\n<\/li>\n<\/ul>\n<p>You can disable cookies through your browser settings, but some features may not work as intended.<\/p>\n<hr \/>\n<h2>Data Retention<\/h2>\n<ul>\n<li>\n<p>Information submitted through forms (e.g., NDIS enquiries) may be retained for service and compliance purposes.<\/p>\n<\/li>\n<li>\n<p>If you create an account (if applicable), your data will be stored until you request deletion.<\/p>\n<\/li>\n<li>\n<p>Any comments left on the site (if enabled) may be stored indefinitely.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2>Who We Share Your Data With<\/h2>\n<p>We may share your personal information only when required:<\/p>\n<ul>\n<li>\n<p>With NDIS authorities for compliance and reporting purposes<\/p>\n<\/li>\n<li>\n<p>With trusted service providers (e.g., hosting or email providers) who assist in running our website<\/p>\n<\/li>\n<li>\n<p>When required by law<\/p>\n<\/li>\n<\/ul>\n<p>We will never share your personal data for marketing without your consent.<\/p>\n<hr \/>\n<h2>Your Rights<\/h2>\n<p>You have the right to:<\/p>\n<ul>\n<li>\n<p>Access the personal data we hold about you<\/p>\n<\/li>\n<li>\n<p>Request corrections or updates to your information<\/p>\n<\/li>\n<li>\n<p>Request deletion of your personal information (subject to legal and NDIS compliance requirements)<\/p>\n<\/li>\n<li>\n<p>Withdraw consent for communications<\/p>\n<\/li>\n<\/ul>\n<p>To exercise these rights, please contact us at <strong>[insert your email e.g., <a href=\"mailto:info@mercicare.au\">info.mercicare@gmail.com<\/a>]<\/strong>.<\/p>\n<hr \/>\n<h2>Security<\/h2>\n<p>We take all reasonable steps to protect your information, including encryption and secure hosting. However, no online system is 100% secure, and we cannot guarantee absolute security.<\/p>\n<hr \/>\n<h2>Contact Us<\/h2>\n<p>If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:<\/p>\n<p><strong>Merci Care<\/strong><br \/>\ud83d\udce7 Email: [<a href=\"mailto:info.mercicare@gmail.com\">info.mercicare@gmail.com<\/a>]<br \/>\ud83c\udf10 Website: <a href=\"https:\/\/mercicare.au\/\">https:\/\/mercicare.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Merci Care (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) is committed to protecting the privacy of our website visitors, NDIS participants, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mercicare.au\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mercicare.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mercicare.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mercicare.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mercicare.au\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":5,"href":"https:\/\/mercicare.au\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":437,"href":"https:\/\/mercicare.au\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/437"}],"wp:attachment":[{"href":"https:\/\/mercicare.au\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}